Index:. WebEx not starting in Chrome after Chrome upgrade-Chrome Add-on Plugin Issue (MAC). WebEx not launching Outlook from the Productivity Tools menu when users click on the Schedule a Meeting menu option (MAC). Other Users not able to join your meeting. Participants can’t log in. WebEx session loads slowly. Participant’s teleconference disconnects.

1. Install And Setup Cisco Webex Productivity Tools For Mac

Your browser crashes. You are hearing hold music. Participants cannot hear one another WebEx not starting in Chrome after Chrome upgrade-Chrome Add-on Plugin Issue (MAC) 1. Click on the desktop to make sure that you are selecting “ Finder” as the active application. Click on the Go menu, and then click Go to Folder 3. Type in /Library and click the Go button. The Library window will open.

Find and open the Application Support folder. Click on the Preferences option in the Productivity tools menu. Uncheck the Schedule or start WebEx meetings from Microsoft Outlook option.

Click on the Schedule WebEx Meeting option in the Productivity tools menu. This will initiate the UC WebEx instance and the Schedule a Meeting window will appear. Fill in the appropriate information and schedule the meeting. (for help scheduling a meeting, see ) Other Users not able to join your meeting: 1. Check that the invitation contained the correct URL. Verify that you scheduled the meeting for the correct time zone.

Install And Setup Cisco Webex Productivity Tools For Mac

Contact the attendees to rule out technical issues. Participants can’t log in: 1. Verify that the participant is using the correct password. Ask the participant to open a new browser window and copy and paste the meeting URL from the invitation email into the browser Address bar. WebEx session loads slowly: 1. Ask the participant to log off and log back in again.

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Ask the participant to close all applications except WebEx 3. Have the participant clear the Web browser cache and delete temporary files and cookies. Verify that the issue is not with the participant’s ISP by asking them to test a Web page they access frequently. Your audio session disconnects: 1. Reopen the meeting invitation 2. Rejoin the audio conference by clicking the Audio button and selecting a phone or VoIP option.

Your browser crashes: 1. Open a new browser window and try to rejoin the meeting using the meeting number 2. If you cannot rejoin, stay on the phone. The phone number is included in the meeting invitation. If you are the instructor, use a backup copy of your material that you can read over the phone, or ask an alternate host to present. You are hearing hold music: 1.

Use the audio indicator in the Participants panel to identify whose line it is, then mute that participant. Send the participant a chat message asking to take you off hold. Explain what happened, and explain how participants can mute their own connections. Participants cannot hear one another: 1. Make sure that audio connections are not muted. A red mute button indicates it is muted. Grey indicates it is not muted.

Have participants check their phone or VoIP connections and confirm that microphones or headsets are powered and switched on 3. Try to reset a VoIP connection by clicking Mute then Unmute. ​ If you have any questions or require assistance, please contact the IT@UC Service Desk at (513)556-4357, or via email at.